Return Policy
At ZyloShop, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to make the process as convenient as possible.
1. Returns:
- You have the right to return any product purchased from ZyloShop within 30 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- To initiate a return, please contact our customer support team with your order details and reason for return.
2. Refunds:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees and any applicable taxes or duties are non-refundable.
3. Exchanges:
- If you received a defective or damaged product, we offer exchanges for the same item.
- Please contact our customer support team within 7 days of receiving the product to arrange an exchange.
4. Return Shipping:
- The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part.
5. Exceptions:
- Certain products, such as perishable goods or personalized items, may not be eligible for return or refund. Please check the product description or contact our customer support team for more information.
We recommend carefully reviewing the product description, specifications, and sizing information before making a purchase. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer support team.
1. Returns:
- You have the right to return any product purchased from ZyloShop within 30 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- To initiate a return, please contact our customer support team with your order details and reason for return.
2. Refunds:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees and any applicable taxes or duties are non-refundable.
3. Exchanges:
- If you received a defective or damaged product, we offer exchanges for the same item.
- Please contact our customer support team within 7 days of receiving the product to arrange an exchange.
4. Return Shipping:
- The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part.
5. Exceptions:
- Certain products, such as perishable goods or personalized items, may not be eligible for return or refund. Please check the product description or contact our customer support team for more information.
We recommend carefully reviewing the product description, specifications, and sizing information before making a purchase. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer support team.