FAQ
1. How long does shipping take?
Orders are processed within 1-3 business days. Once processed, shipping times vary based on the selected shipping method and destination:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
Delivery times are estimates and may be affected by carrier delays, weather conditions, holidays, or high order volumes.
Once your order has shipped, you will receive a tracking number via email to monitor delivery progress.
2. Can I return or exchange an item?
We want you to love your purchase! If you need to return or exchange an item, please review our Return & Refund Policy for eligibility.
- Returns must be requested within 7 days of receiving your order.
- Items must be unworn, unwashed, and in original packaging with tags attached.
- Certain items, such as sale items, accessories, undergarments, and digital products, are final sale and cannot be returned or exchanged.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
For return requests, contact us at Zyloshop@outlook.com with your order number and details.
3. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and tracking link. You can use this information to monitor the status of your delivery.
If you do not receive your tracking information within 3-5 business days of placing your order, please check your spam or promotions folder. If you still cannot locate it, contact us at Zyloshop@outlook.com for assistance.
4. What if my package is lost, stolen, or delayed?
We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. However, we recommend taking the following steps:
- Lost Package: Check with neighbors or your local post office for misplaced deliveries. If the package cannot be located, contact the shipping carrier with your tracking number.
- Stolen Package: If your tracking shows "Delivered" but you did not receive it, please file a claim with the shipping carrier. You may also file a report with your local authorities.
- Delayed Package: Shipping times are estimated and may be affected by external factors. Please allow extra time during high-volume seasons, such as holidays.
For further assistance, email Zyloshop@outlook.com, and we will do our best to help.
5. What payment methods do you accept?
We accept the following secure checkout options:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Digital Payment Methods: PayPal, Apple Pay, Google Pay
- Buy Now, Pay Later Options: Klarna, Afterpay (if applicable)
All transactions are encrypted and processed securely. If your payment is declined, please check with your bank or try an alternative payment method.
6. Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within 24 hours of purchase. After this time, orders are processed and cannot be changed.
If you need to request a cancellation or update an order, email us immediately at Zyloshop@outlook.com with your order number. We will do our best to accommodate requests, but cancellations are not guaranteed.
7. Do you ship internationally?
At this time, we only ship within the United States. We hope to expand our shipping options in the future!
For more information on shipping, please visit our Shipping Policy or contact us at Zyloshop@outlook.com
8. What happens if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please email us a Zyloshop@outlook.com within 48 hours of delivery with:
- Your order number
- Photos of the damaged or incorrect item(s)
- A brief description of the issue
We will review your request and provide instructions for resolving the issue, which may include a replacement, exchange, or store credit.
9. Do you offer gift cards or store credit?
Yes! We offer digital gift cards and store credit.
- Gift cards do not expire and can be used for any purchase on our website.
- Store credit may be issued in place of refunds for eligible returns.
For more details, contact us at Zyloshop@outlook.com
10. How can I contact customer support?
For any questions, concerns, or order-related inquiries, reach out to us:
Email: Zyloshop@outlook.com
Phone: 443-267-2241
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
We strive to respond to all inquiries within 24-48 business hours.